Steven is a partner in our Actuarial Practice, based in Chicago. As Deputy Global Head of AI Transformation and Modernization Practice, he leads global data, technology, and AI transformation initiatives for insurers and other financial services organizations.
With more than 30 years of management advisory and business experience, Steven helps senior executives move from experimenting with AI to incorporating it into their business practices in ways they can trust, govern, and scale. His work sits at the intersection of strategy, risk, technology, and execution, helping clients identify where AI can create material value and how to structure their operating models accordingly.
Steven advises insurers on how they can embed AI into high-value decision processes across underwriting, claims, actuarial, finance, risk, operations, and customer-facing functions. He helps clients design governed AI operating models with the workflows, evidence trails, model and data oversight, risk controls, and executive accountability needed to make AI-enabled decisions reviewable, auditable, and safe to scale.
Within insurance, AI cannot simply be bolted onto legacy processes or deployed as a collection of pilots. It needs to be embedded into the operating model in a way that is practical, auditable, and resilient
Prior to joining Oliver Wyman, Steven led cross-functional insurance digital advisory practices and managed more than a dozen successful end-to-end transformation programs. He holds an MBA from the University of Chicago Booth School of Business and an undergraduate degree from Purdue University.
Steven is a regular speaker at insurance and insurtech conferences, webcasts, and podcasts on topics involving the future of technology and transformation. He lives in Chicago with his husband and is committed to serving his community, caring for the environment, and looking after a rather demanding French bulldog.